If funds have been debited from your account after a long period of inactivity, you are likely being charged inactivity fees. As per our User Agreement, inactivity fees are assessed when an account has not been accessed after a certain period of time.
If no attempts are made to log in to an account for 9 consecutive months, the account is considered to be Dormant. After this time, a fee of 5% of the total account balance (applied retroactively) will be debited from the account each month (Minimum fee is $15 per month). After 18 months of continued inactivity, the account is considered Abandoned and the full remaining balance will be debited.
For Dormant accounts already at a $0.00 balance, no fees apply. To avoid fees, keep your account active.
As stated in our User Agreement, "It is the sole responsibility of the End User to keep their account active. SolidTrust Pay shall not make notification to the End User of impending account inactivity thresholds."
All applicable information regarding inactive accounts may be found in section 4(b) of our User Agreement.